Search FAQs
Delivery
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Delivery Option |
Details |
Delivery Fee |
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Standard Delivery |
Available for all cities, Delivery may take up to 3-7 business days once dispatched |
Free |
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Click & Collect |
Guess gives you the option to pick up your order directly from your chosen Guess store during checkout. |
Free |
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All online purchases made by credit or debit card qualify for our Click and Collect service. | ||
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Simply select the ‘Collect in Store’ option during the checkout process. Once your order is ready for pick up, we will send you an email to confirm the pickup details. |
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Once your order is shipped, you will be notified via email with a tracking number that you can use to track your order.
Additionally, you will receive an SMS from our carrier partner when your order is out for delivery with a link for real time tracking.
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You can use the tracking number provided in your dispatch confirmation email to monitor your order's status on the courier's website.
Also, you can visit the link below and enter your order number along with the email address used for the purchase
https://www.guess.sa/en/trackorder
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If you received your order in damaged condition, please reach out to our Customer Care team attaching a picture of the defect, our team will review and assist you with a replacement or refund based on the nature of the issue.
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If you received your order missing an item, please reach out to our Customer Care team attaching a picture of the received order, our team will ensure that the missing item is shipped under a different shipment and deliver it at the earliest convenience provided the missing item is still available in stock.
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If you have received items not belonging to your order, please reach our Customer Care team attaching a picture of the received item, our team will book a collection of the wrong product and arrange the delivery of the correct one provided the item is still available in stock.
